Info & FAQs

Policies at The Candlelight

The Candlelight Inn has a two night minimum stay policy and allows a maximum of two guests per room. We are a 19+ property. 

As a small seasonal inn, each reservation is important to us, and cancellations or changes have a big impact. Please review our policies carefully before booking. Thank you for understanding that these policies help our business remain sustainable.

If you have any questions about our policies please feel free to reach out.

CHECK-IN & CHECK-OUT

Guests are welcome to arrive from 3:00 pm onwards. If you’d like an introduction on arrival, April and Mike are always available from 3:00 – 5:00 pm.

Alternatively, all guests are provided with self check-in instructions prior to their stay to accommodate later arrivals. If plan to arrive late in the evening, please be mindful of noise and the other guests.

Check-out is at 10 am. Please be timely so we can have the required cleaning time to ensure our rooms are spotless!

HOUSEKEEPING

With the privacy of guests in mind, and as a small two-person operation, The Candlelight does not offer daily housekeeping. Guests are always entitled to fresh towels, a new garbage, or bath amenity refills on request. If there’s anything you’re missing, just ask!

PETS 

The Candlelight Inn does not allow animals. Exceptions can be made for service/support animals, with documentation provided. The owners do have a dog who stays in their living quarters.

Deposits & Payments
  • A deposit equal to one night’s stay (plus HST) is required at the time of booking to secure your reservation.
  • The remaining balance will be charged automatically 14 days before arrival.
  • Reservations made within 14 days of arrival require payment in full at the time of booking.
Cancellations
  • 31+ days before arrival: Deposit refunded, no fees incurred.
  • 15-30 days before arrival: Deposit is non-refundable.
  • 14 days or less before arrival: The full reservation amount is non-refundable.
  • No-shows or early departures: Charged in full.
  • Guests arriving with children or pets:  Unable to accommodate and charged in full.
  • Group bookings of 3+ rooms incur the full reservation total if cancelled within 30 days before arrival.
Changes to Length of Stay
  • Reducing the number of nights after booking is considered a partial cancellation. If done within 30 days before arrival, deposits count in full towards partial cancellations.
  • Our two-night minimum stay always applies.
We have no control over weather, illness, or travel delays. We strongly recommend travel insurance to protect against unexpected events.
OTHER STUFF
  • The Candlelight is a strictly smoke-free property. Guests can smoke in the backyard area only.
  • After 10pm, please be respectful of other guests and try to keep noise to a minimal level.
  • The Candlelight Inn reserves the right to charge for avoidable damage to rooms and linens. 
  • Guests will be charged the full daily rate if a room is put out of use through unreasonable or avoidable damage.

Frequent queries

The Candlelight is a 19+ property. For several reasons, including proximity to the rocky shore and the layout of guest rooms, it’s not an ideal accommodation option for guests wishing to stay with children. We are happy to provide recommendations for family friendly alternatives.

The Candlelight allows no more than two guests per room. Every room has one Queen-sized bed and there are no cots available. We are happy to provide recommendations for accommodation options better suited to groups.

The Candlelight Inn does not allow animals. If a guest turns up on arrival day with an animal, they will unfortunately be turned away and have their booking treated as a cancellation (no refund). Exceptions can be made for service/support animals, with documentation provided. The owners do have a dog of their own on premises but he is kept out of the guest areas.

While we are unable to ‘guarantee’ a specific room for your booking (e.g. sometimes rooms are shuffled to accommodate mobility issues), we are always happy to make a note of preference on your reservation. 

The Candlelight has no control over weather conditions, family illnesses, guest illness, or ferry/ flight cancellations or delays. The Inn is a seasonal operation and relies on summer bookings in order to remain sustainable, and therefore it is not possible to grant refunds within our two-week cancellation period. Travel insurance is your best option to safeguard against potential unforeseen circumstances.

There’s a lot to be said for quiet neighbors. The yard of The Candlelight backs onto an active cemetery owned by The United Church (formerly in the white building across the road from us). As one might find in many coastal NL towns, local families have a tradition of laying their loved ones to rest near the ocean. The cemetery is open to the public and still sees regular services throughout the year. The cemetery also provides a direct path to the shore, and we embrace it as part of the unique view we have of the harbour. Interestingly, the cemetery belonging to The Salvation Army Church (our original building) is behind the Rocky Harbour Town Hall a few doors down!

The Candlelight Inn started out as a Salvation Army church in the 1980s and was renovated into a B&B by a local innkeeper. His business was handed over to Pete & Diane from Alberta/Ontario, who made many improvements and solidified its reputation as one of the top accommodation establishments in Newfoundland. Upon their retirement they passed the keys over to a Polish/Canadian couple (Michael & April) who continue to expand on the excellent location, service and features it provides.

If you’re renting a car, please be sure to book in advance as supply can run low closer to the high season. Similarly, if you plan to take the ferry, it’s better to book sooner than later. 

Restaurant reservations are usually not required at casual establishments unless you’re in a large group. For fine dining options, it’s best to make reservations two weeks in advance.

Activities that our guests tend to book in advance include:

The Candlelight is an independent operation with a short season and therefore one night stays are not sustainable for our business. We operate on a small budget and employ no staff. That means there are just two of us to run the show and ensure the cleanliness of the rooms is kept to standard and ready in time for check-ins. We thank you for your understanding and support of tourism in the Gros Morne region.

As The Candlelight is a small, two person operation, it can be a challenge to accommodate requests for early check-in or late check-out. It is important to have enough time to ensure proper cleanliness and comfort of guest rooms. That said, please don’t hesitate to ask and your request might be granted if the schedule allows.

The Rocky Harbour municipality is technically separate from Gros Morne National Park for zoning reasons, but it is at the heart of it and surrounded on all sides by the park and the Atlantic. Some Gros Morne attractions are just a five minute drive from The Candlelight.

You don’t need a pass to drive through Gros Morne, however, you do need a pass displayed on your vehicle dashboard any time you park in a Parks Canada lot. Day or annual passes are available at the following locations:

Parks Canada visitor centre

Gros Morne entrance kiosk 

Gros Morne Cabins (Coyley’s)

We are pleased to offer guests a communal kitchen space featuring various continental items ready for your enjoyment in the mornings. We encourage guests to enjoy the kitchen as they would in their own home, with the added bonus of well-stocked tasty and healthy food options. Our pantry offers cereals, baked goods, breads, spreads, house granola, snack bars, and oatmeal. Our fridge has Greek yogurt, fruit and veggie selection, jams, deli meats and cheeses and hardboiled eggs among other items. 

Guests are welcome to bring in their own groceries (e.g. eggs and bacon) if they prefer to cook a hot breakfast. 

With the privacy of guests in mind, and as a small two-person operation, The Candlelight does not offer daily housekeeping. Guests are always entitled to fresh towels, a new garbage, or bath amenity refills on request. If there’s anything you’re missing, just ask!

Individual guest rooms do not have microwaves, but The Candlelight has a shared common area where a microwave, kettle, teas, coffee, hot chocolate, filtered water, and ice are always available. 

Yes! There is a shared guest laundry space (washer/dryer) and detergent is provided. Alternatively, there is a laundromat just down the street.

The Candlelight offers free parking as part of your stay. There is a large gravel driveway with ample room for guest vehicles. 

Cell service is very limited in Gros Morne, so it’s best to assume you won’t have access to any networks once you depart Rocky Harbour. We suggest you download any tickets, maps, or other important information requiring data before you head out for the day. For those arriving at the Deer Lake Airport, please note there is limited service on the drive from Deer Lake to Rocky Harbour.

Your hosts, April & Michael

When we first came to the West Coast of Newfoundland, we couldn’t stop pinching ourselves. What a unique, magical, stunning piece of the planet! After seeing the opportunity in The Candlelight (and what an amazing job the former hosts, Pete & Diane, had done with the business), we dove in head first. We think Gros Morne, Rocky Harbour, and The Candlelight are truly amazing and we want to share these special places with our guests.

An avid traveller, hiker and home chef, April has worked in various tourism and marketing roles which led to her wanting to open an accommodation business of her own. Michael also likes to hike and travel and is a talented jack-of-all-trades. Beyond The Candlelight, he works in libraries and digitization.

We look forward to contributing to your incredible Newfoundland experience!

-April & Michael